We aim to provide the highest standard of service to every customer. All complaints we receive are taken seriously. In the event that you have a complaint, please contact us and help us understand your concerns and we will endeavour to give you a fair response and act in accordance with any applicable law or regulation.
For customers of Berkshire Hathaway European Insurance DAC (BHEI), trading as MedPro:
- Tel: +353 (0)1 246 7248
- Email: customerrelations@bhei.eu
- Postal: Head of Compliance, Berkshire Hathaway European Insurance DAC, 2nd Floor, 7 Grand Canal Street Lower Dublin, D02 KW81, Ireland
For customers of Berkshire Hathaway International Insurance Limited (BHIIL), trading as MedPro:
- Tel: +44 (0)207 342 2000
- Email: customerrelations@bhiil.com
- Postal: Head of Compliance, Berkshire Hathaway International Insurance Limited 4th Floor, 8 Fenchurch Place, London, EC3M 4AJ, UK
For customers of Harley Street Insurance Group Limited (HSIG), trading as MedPro:
- Tel: +44(0)345 163 0063
- Email: r.stanley@harleystreetinsure.com
- Postal: Head of Compliance, Harley Street Insurance Group Limited, Unit 25 Athena Court, Athena Drive, Tachbrook Park, Warwick, CV34 6RT, UK
For any concerns or complaints about material which appears on our Website, or if you have been diagnosed with any medical condition(s) which affects your ability to use our Website or access our services, then please contact us via email to enquiries@medpro.international and a member of our team will be able to assist you.